120-Day Extended Guarantee

Last updated: 2026-10-14

Our standard guarantee

Most AiCommerce packages include a 120-day extended support guarantee with a refund path. Your signed client agreement sets the exact guarantee for your package. If anything on this page differs from your agreement, your agreement prevails.

How it works

If you follow the program as described in your agreement and it is not working for you, tell us in writing. We will extend hands-on support at no extra charge for up to 120 days from your start date, or for the period stated in your agreement.

Refund path

If, after the extended support period, the program still has not worked as described, you may request a refund under the conditions in your agreement. Requests must be made in writing within the guarantee window, with evidence of participation (for example: training completed, agent usage, required ad spend and other conditions listed in your agreement).

What the guarantee does not cover

• Third-party costs (ad spend, apps, domains, inventory, freelancers)
• Interest or fees charged by a third-party lender
• Accounts suspended for policy violations or inactivity
• Any promise of a specific revenue or profit level

If you financed your launch fee

Your financing is a separate agreement between you and the lender. If a refund is approved, it is paid to the lender and applied to your loan balance; interest or fees already paid may not be refundable under the lender’s terms. If you do not qualify for a refund or extension, or your request is declined, your loan repayments remain due in full under your agreement with the lender.

Your legal rights

Nothing in these terms limits any rights you have under applicable law.

Operator

AICOMMERCE GROUP – FZCO, IFZA Business Park, 56411-001, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE. support@aicommerce.co